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Hours: 8:30 AM - 5:00 PM EST

 

Return Policy

Damaged Products

Damaged products must be reported within 48 hours of receiving your shipment. Contact the wholesale support manager at 1-888-464-4856 or email support@metrob2b.com. We will either exchange the product or you can select credit to be issued to your account, to use towards future orders.

Defective Products

If you receive a product with a manufacturers defect, contact the wholesale support manager at 1-888-464-4856 or email support@metrob2b.com. We will exchange the product within 1 year from date of purchase.

Order Cancellations and Changes

Once an order has been submitted, you must contact Wholesale Support at 1-888-464-4856 to cancel or change it. We are unable to honor customer requests to cancel or change orders that have already entered the shipping process, with the exception of remaining items in a partially shipped order.